Privacy Policy

Last updated: June 30, 2026

1. Introduction

BridgeVPN ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose information when you use our VPN services, website, and related applications (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. We do not sell your personal data to third parties.

2. Information We Collect

We collect the minimum amount of information necessary to provide our Service:

  • Account Information: Email address and payment details required for account creation and billing. Payment processing is handled by third-party processors; we do not store full credit card numbers.
  • Diagnostic Data: Aggregated, anonymized connection statistics (total bandwidth used, connection timestamps) to maintain service quality. This data cannot be linked to individual users or their online activity.
  • Support Communications: Information you voluntarily provide when contacting our support team.

3. Zero-Log Policy

BridgeVPN operates under a strict zero-log architecture. We do not collect, store, or monitor:

  • Browsing activity or traffic content
  • DNS queries
  • Source IP addresses in connection logs
  • Connection timestamps tied to individual accounts
  • Session duration per user

Our infrastructure is designed so that even in the event of a server seizure, no user activity data can be recovered.

4. How We Use Information

The limited information we collect is used solely for:

  • Account management and authentication
  • Payment processing and billing
  • Service infrastructure optimization (anonymized data only)
  • Responding to support requests
  • Security incident investigation (anonymized data only)

5. Data Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information only in the following limited circumstances:

  • With payment processors for billing purposes
  • When required by valid legal process from a jurisdiction with proper authority (we will challenge overly broad requests)
  • To protect the rights, safety, or property of BridgeVPN, our users, or the public

6. Data Security

We implement industry-standard security measures to protect your data, including AES-256 encryption for data in transit, encrypted database storage, and strict access controls on all infrastructure. Our systems undergo regular independent security audits.

7. Data Retention

Account information is retained for the duration of your active subscription. Upon account deletion, personal data is purged within 30 days. Anonymized infrastructure metrics may be retained indefinitely for capacity planning purposes.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your account data in a portable format
  • Withdraw consent for data processing

9. Cookies

Our website uses essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies. Analytics on our website are performed using privacy-respecting, first-party tools.

10. Third-Party Services

Our Service integrates with third-party payment processors. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of third-party services.

11. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact

For questions about this Privacy Policy or to exercise your data rights, contact our Data Protection team at [email protected].